In a letter that shocked the staff and management of the Queen Mary’s many retail spaces, the ship’s administration gave every store 30-days notice to vacate as the ship enters a new, consolidated retail agreement with Event Network.

The letter, from Queen Mary General Manager John Jenkins, read as follows:

“With careful evaluation and discussion, it has been decided by current ownership that the retail spaces aboard the Queen Mary will be consolidated into one institution and will have the sole responsibility to run day-to-day operations of each outlet; this includes stock personnel and management. Please accept this letter as [a] 30-day notification to dissolve our current working relationship or presumed agreement.

“Additionally, it is our expectation that you and current staff be held accountable to the highest level of service, agreeing to the surrender the premises in good order and condition without negativity or unnecessary repercussion.

“We sincerely appreciate your partnership over the years and wish you the best of luck in your future endeavors.”

According to the Queen Mary, the ship will be entering into a five-year agreement with Event Network, effective October 13. Event Network is a retail services provider specializing in museum and specialty attractions merchandising. The agreement requires that the Queen solidify all retail purchasing, product sourcing, merchandising and retail environment development.

“Efficient, modern and profitable retailing is absolutely critical to Queen Mary if we are to maintain the ship in the manner expected by our guests, ship enthusiasts and others. Retail profits contribute to our bottom line and demands a constant effort across the board to ensure we have the resources needed to preserve this wonderful maritime icon. We are confident that Event Network will contribute to this effort and together we will ensure the Queen Mary’s enduring legacy, ” said Jenkins.